Thanks for shopping at Emma and Tom’s. If you are not happy with your purchase, we’re here to help.
Our policy lasts 30 days. You have 30 calendar days to return an item from the date of your purchase, unfortunately we can’t offer you a refund or exchange after the return period.
To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must be in the original packaging.
Any refrigerated products are exempt from return and refund.
Any item that is returned more than 30 days after delivery is exempt from refund, the date of return is taken as the date sent as documented on the return shipping advice or package.
Any samples are exempt from refund.
To complete your return, we require a receipt or proof of purchase and your email contact address.
Please send return goods to:
Emma & Tom Foods
35 Clifton St
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 35-39 Clifton Street Prahran Victoria AU 3181.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
To return your product, you should mail your product to 35-39 Clifton Street Prahran Victoria AU 3181
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions on how to return your product to us, contact us.
Phone: 03 9529 1867